Password not being sent and one more item

Hi all,

 

Due to some SSO issues we set up a direct link right over to our KA community page so members can login directly. The only issue is the password tye set on our site doe not work for the KA site.  So we asked our members to request a password from KA. We have around 4,000K in the community and a good group around 40 people or so are saying the password is not being sent to them when they request it (yes they are checking junk mail). Is there a way to change the password from the site admin for them? Is there another reason they are not getting it?

The other item is if anyone has multiple accounts how do we cancel one. Is it disable or will this cause all the accounts they have to cancel?

Please help!

Thanks!

George

 

Disable will only disable the account assigned to that username. With SSO the password on the KA pages shouldn't effect login. All validation occurs on your side of the website and a token is passed to the KA pages which creates a session, there is no validation being done by KA when SSO is enabled.

It is possible that their mail server is filtering KA emails. What providers are these faulty email addresses using?

We will check with comcast. There was an issue with them last week as well.

There isn't anyway that you can change the passwords as the admin. Only the email address attached to the account can retrieve the password.

We have updated our mail servers, Comcast email accounts should now be receiving mail from the platform.

This isn't something that has been brought up in the past. I will suggest it and see if it is worth the time that it would take to develop.